Returns at easy phase:

 A User-Friendly Return Policy

How to return your product if…

1. If Package has a defect

If there are any damages in the package of a product, kindly do not accept it. Please write a e-mail to us regarding your issue immediately mentioning your order details. Once the return request has been accepted, we will start your refund process. If it is an Online payment (Credit Card, Net Banking, Debit Card, Gift Cards, Wallets), we will refund the money to your mode of payment. 

2. Product was Damaged, had Manufacturing Defect(s) or the Wrong Product was Delivered

If there is any damage or defect in the manufacturing process, or if the product delivered is incorrect, you may return it.

You can reach us by phone: +91 83000 23500 at anyday of the week,( IST 10:00 a.m. to 7:00 p.m.) or by email at assist@abraca.in We, at Abraca, will help you with the return and refund process, confirmation message will be sent by our team. Please do not return the goods before receiving confirmation from our end; if any misfunction happens, we do not guarantee credit or refund.

In accordance with your claim, Our team will inspect the goods received from your end to ensure that your return claims meet all of the criteria. Once done, we will initiate your refund process, and either mail or SMS will be sent regarding the acceptance of your return claim. If any damage or defect is caused by the customer, he or she is not entitled to a refund.

Refund Process

Refund process is opted out for both the prepaid and COD.

a) Refunds for Pre-paid Orders:

If payment is made in prepaid terms, refund will be credited to your respective bank account, which will be reflected within 3 to 5 working days. Processing of credit is based on your bank’s functionality and its T & C. 

b) Refunds for Cash-On-Delivery (COD) Orders:

If you have returned one or more products purchased using our COD payment method, you must provide Bank Account details for refund:

• Bank Account number
• Account holders name
• Bank branch
• Bank name
• IFSC Code
• Order ID

Link to raise return policy:

The amount will be refunded to the bank account through an electronic funds transfer. We do not accept cash, cheques, or DD. Also, if any exceptional cases are stated in this policy, you are not eligible to claim a refund.

c) Refund Timelines

We initiate our refund process within 5 working days from receipt of product(s) at our warehouse. We will stay in connected via email on the refund status. The refund to your bank or credit card account depends on your bank’s processing time.