Exchange Policy

At Abraca, we want you to love what you wear. If something isn't right, we make it easy to exchange your item — we currently offer exchanges only; refunds are not applicable.

Get in Touch

Contact Details
Call Us  +91 842 82 84 842 (Monday to Saturday, IST 10:00 AM to 7:00 PM).
Email Us assist@abraca.in

 

 Exchange Eligibility

- The item must be returned in its original, unused condition, with all tags and packaging intact.
- Only purchases made directly through Abraca are eligible under this policy.
- Exchange requests must be raised within 7 days from the date of delivery.
- Exchanges are subject to availability of the requested size, style, or product. If your preferred replacement is unavailable, our team will help you choose an alternate item of equal value.

 How to Raise an Exchange Request

  1. Package Arrived with Visible Damage
    If the package looks damaged or tampered with on delivery, please do not accept it. Instead, email us immediately at assist@abraca.in with your order details. Once we verify the issue, we'll arrange a replacement at no extra cost.
  2. Product was Damaged, had Manufacturing Defect(s) or the Wrong Product was Delivered
    If your product arrives defective, damaged, or isn't what you ordered, you can:
    - Call us at +91 842 82 84 842 (any day, IST 10:00 AM – 7:00 PM), or
    - Email us at assist@abraca.in

Our team will review your request and send you a confirmation before you ship anything back. Please wait for this confirmation — items returned without prior approval are not guaranteed an exchange.

Once we receive the returned product, our team will inspect it to confirm the claim meets our exchange criteria. You'll be notified by email or SMS once your exchange is approved, and we'll process your replacement item promptly.

Note: If the damage or defect is found to be caused by the customer (misuse, wear, alterations, etc.), the item will not be eligible for exchange.

Exchange Process

Exchanges are processed the same way regardless of payment mode (prepaid or COD) — since no monetary refund is involved, there's no need to share bank details for a straight product exchange.

1. Raise your request via call or email within 7 days of delivery.
2. Our team verifies the issue and shares a confirmation.
3. Ship the product back to us (only after confirmation).
4. Our warehouse inspects the returned item.
5. Once approved, your replacement is dispatched.

Exchange Timelines

    Step Timeline
    Request acknowledgement Within 24–48 hours of raising a request
    Inspection at warehouse (after we receive the item) Within 5 working days
    Replacement dispatch (post-approval) 3 to 5 working days
    Delivery of replacement Depends on courier serviceability to your location

     

    We'll keep you updated at every step via email/SMS. If your exact size or style is unavailable at the time of exchange, our team will reach out to help you pick a suitable alternative of equal value.

    This policy applies exclusively to exchanges. Abraca does not offer monetary refunds under this policy.